tg111's Privacy Policy

tg111 is an online gaming platform operated for users in Bangladesh. This Privacy Policy ("Policy") describes how tg111 collects, uses, discloses, and safeguards your personal information.

By using our platform, you consent to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

This Policy should be read together with our Terms & Conditions. Both documents complement each other and together define your rights and our responsibilities.

We collect various types of information during registration and use of the tg111 platform. These are described in detail below:

2.1 Personally Identifiable Information

• Full name and username
• Date of birth (for age verification — users under 21 cannot register)
• Email address and mobile number
• National ID card or passport details (when identity verification is required)
• Current address

2.2 Financial Information

• Mobile banking account details — bKash, Nagad, Rocket, Upay
• Bank account details (such as bank name, branch, and account number)
• Transaction history and balance information

We do not store full bank card numbers or PINs. Financial transactions are handled through secure channels via authorized payment processors.

2.3 Technical & Device Information

• IP address and device identification details
• Browser type and version
• Operating system information
• Cookies and session data
• Time spent on the platform and navigation patterns

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Records of bonus and promotion usage
• Preferred game categories
• VIP level and points progress

tg111 uses the information collected only for the following purposes:

3.1 Account Management & Service Delivery

Your information is used to create and maintain your tg111 account, verify logins, process transactions, and provide gaming services.

3.2 Identity Verification & Security

Your identifying information is used to ensure account security, prevent fraudulent activity, and verify age (to confirm 21+).

3.3 Financial Transaction Processing

Your payment information is used to complete deposit and withdrawal processes. All financial transactions are carried out through secure, SSL-encrypted channels.

3.4 Customer Service & Communication

To resolve your questions or issues, our team uses your information to provide effective support via 24/7 live chat and email support.

3.5 Responsible Gaming

Information may be used to analyze your gaming patterns, identify potentially problematic behavior, and provide assistance when needed. Visit our Responsible Gaming page to learn more.

3.6 Platform Development

Aggregated data is analyzed to improve user experience, test new features, and identify technical issues on the platform.

tg111 does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

4.1 Payment Processors

The minimum financial information required to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer services is shared with the relevant payment processors.

4.2 Technology & Infrastructure Service Providers

Information may be shared with selected technology partners for server hosting, cloud storage, and cybersecurity services. These partners operate under strict confidentiality agreements and may only use your information for specified purposes.

4.3 Legal Obligations

Information may need to be disclosed due to court orders, lawful requests from law enforcement agencies, or other legal obligations. In such cases, only the information legally required will be provided.

4.4 Fraud & Money Laundering Prevention

In cases of suspicious transactions or fraudulent activity, information may be shared with the relevant authorities.

The tg111 website uses cookies and similar technologies. Cookies are small data files stored in your browser.

5.1 Use of Cookies

• Essential Cookies: Necessary to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences (such as language settings).
• Analytics Cookies: Help improve services by analyzing overall platform usage patterns.

5.2 Cookie Controls

You can disable cookies from your browser settings. Keep in mind that disabling essential cookies may prevent some important platform features from working correctly.

tg111 applies industry-standard security measures to protect your information:

• SSL/TLS Encryption: All data transmissions are secured with strong encryption technology.
• Firewall Protection: Our servers and network operate under strict firewall rules.
• Regular Security Audits: Regular reviews are conducted to identify potential vulnerabilities.
• Access Controls: Only authorized personnel can access your information.
• Secure Data Storage: Sensitive information is stored in encrypted form.
• Two-Factor Authentication: An additional verification option is available for account logins and large transactions.

While we take the highest security measures, transmitting data over the internet is not entirely risk-free. You can also play a part in securing your own account — use a strong password and do not share it with anyone.

tg111 retains your information only for as long as it is necessary or legally required:

• Active Accounts: All relevant information is retained while the account is active.
• Closed Accounts: Certain information may be retained for a specified period after account closure for legal purposes.
• Financial Transaction Records: Retained for a defined period in accordance with applicable financial regulations.
• Log Data: Generally retained for a limited period for security and technical purposes.

Once the need to retain information has ended, we securely delete it or anonymize it so that you can no longer be identified.

You have certain important rights regarding your personal information:

8.1 Right to Access

You may request a copy of the personal information we hold about you at any time.

8.2 Right to Rectification

You have the right to request correction if any of your information is inaccurate or incomplete.

8.3 Right to Erasure

Where there is no legal obligation to retain it, you may request deletion of your information. Keep in mind that information related to an ongoing investigation or legal process may not be immediately deletable.

8.4 Right to Object to Processing

In certain circumstances, you have the right to object to the processing of your information.

8.5 How to Exercise Your Rights

To exercise any of the rights above, contact our support team: [email protected] — we provide assistance 24/7 in both Bengali and English.

tg111 is a platform for users aged 21 and above only. We do not knowingly collect or store information from anyone under the age of 21.

Age verification is mandatory during the registration process. If we learn that a person has registered using a false age, the relevant account will be immediately closed and all associated information will be securely deleted.

tg111 reserves the right to update this Privacy Policy when necessary. If any significant changes are made, we will publish a notice on the platform and notify you via your registered email.

Continued use of the platform after any changes will be taken to mean that you have consented to the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us directly:

• Email: [email protected]
• Live Chat: Available 24/7 on the tg111 platform
• Language: Support is available in both Bengali and English

We will try to resolve any privacy-related requests you have as quickly as possible.